Company description

Claim this and Join the AA.

As our Recovery Claims Handler, you’ll go the extra mile for our members. You will be instrumental in handling a portfolio of non-fault accident management claims and are responsible for the recovery of the costs incurred. You ensure each claim is proactively managed whilst keeping your customer updated, maintaining expectations and provide outstanding customer service with an effortless journey until the claim is successfully finalised.

In return, we’ll go the extra mile for you, with training, support and opportunities for development.

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Our commitments:

Salary: £24,000

Hours of work: Weekly rotation of 8am – 4.30pm or 9.30am – 6pm, Monday to Friday.

• Bring your best self and we provide the rest, with the best available equipment!
• Free breakdown cover from day one
• 23 days holidays (increases with service) plus bank holidays
• Up to 7% company pension contribution
• A famous brand that our customers love with industry leading training
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

This is the job

You will be gathering evidence to support our liability decision and compose documentation, so we can pursue reimbursement of losses from the negligent parties’ insurers. You will also be required to prepare files for legal proceedings to be issued by our appointed panel of solicitors or self- litigating portal.

What will I be doing?

You’ll be:

• A confident communicator: You are the person to provide outstanding customer service. Drawing on your honed customer service skills, you’ll be on the phone liaising with third party insurers to negotiate settlement of claims using tactics to encourage the reimbursement of costs within the quickest possible timeframe.
• A stickler for detail: Attention to detail is key as you manage your own portfolio of claims and see them through to settlement, handling any disputes along the way, the goal being to settle the claims with high success.
• A self-starter: You will be content working independently, as well as collaborating as part of a team, supporting them when required.

What do I need?

You’ll need:

• Excellent customer service skills in previous roles, ideally with claims, insurance, or recovery experience but this is by no means essential.
• To be comfortable working on a weekly rotation of 8am – 4.30pm or 9.30am – 6pm shifts
• Thrives when working in a fast paced, target orientated environment.

Additional Information

For more information on our full benefits package, including discounted home and motor insurance, take a look at our website, Taking care of you - AA Careers (theaacareers.co.uk)

As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.

Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.

You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

Ready for anything? Apply Today