Job Description
Reporting to
Property & Consents Business Support Manager
Function
Property & Consents, Asset Management
Location
Crawley
Reference Number
76642
Employment Period
Fixed Term Contract (12 - 18 months )
Contract Type
Collective
CiP Level
3%
Starting Salary
£33,613 – Plus bonus and benefits
Closing Date
30/04/2023
All applications will be reviewed after the closing date
We also offer :
Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
Tenancy Loan Deposit scheme
Tax efficient benefits: cycle to work scheme
Season ticket loan
Occupational Health support
Switched On – scheme providing discount on hundreds of retailers products.
Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres
Discounted access to sports and social clubs
Employee Assistance Programme.
Job Purpose:
In addition to the role and function of a Property & Consents (P&C) Business Support Assistant (BSA), the role of a Technical Support Assistant (TSA) will be to support the P&C Business Support Manager, by becoming a regional ‘Point of Reference’ as well as undertake the more technical business support enquiries in place of the Asset Management Surveyor. Such activities may include; obtaining wayleave agreements for new equipment, serving sec. 37 applications, collate necessary information to serve Necessary Wayleave Application, straightforward rent reviews and lease renewals. As well as deal with CPO enquiries, Planning Applications, Stopping Up Orders, drawing legal plans as well as technical desk enquiries in support of the Asset Management Surveyor and P&C Management Team.
Dimensions
Office based role with no direct reports, but working as part of the Business Support team spread over two regional offices;
In support of the P&C Business Support Manager, be a ‘Point of Reference’ to the wider P&C Team and Business on P&C Business Support Matters;
Manage portfolio of small departmental projects of work;
Make decisions in consultation with Asset Management Surveyors and P&C Management Team regarding due process for dealing with legislative enquiries and/or requests for information;
Negotiate with Landowners (Customers), Grantors, Land Agents, Solicitors, Consultants and Internal Colleagues from Director level downwards in relation to basic consent matters, before, if necessary, referral to Asset Management Surveyor or P&C Management Team;
Make decisions in consultation with Project Managers and/or Consent Managers regarding medium risk financial commitments, strategy and legal matters;
Be responsible for providing financial/performance reporting relating to team performance.
Principal Accountabilities (In Addition to the Business Support Role):
Liaise with internal and external landowners (Customers) to resolve queries over leases, freeholds, easements, payments, changes of address etc, within agreed service level targets;
In support of the Asset Management Surveyor, provide the necessary technical support to include; ‘New’ Wayleaves, Sec. 37 Applications, Support Necessary Wayleave Application, Undertake straightforward Rent Reviews and Lease Renewals, Dealing with Statutory Enquiries such as CPO enquiries, Planning Applications, Stopping Up Orders etc;
Act as a Mentor for new and existing team members;
In support of the P&C Management Team, provide the necessary technical support, to include; Collect and Compile EGS8 data and report on a monthly basis, have a working understanding of SAP and, as and when necessary, provide Works/Purchase Orders and Manage payment to suppliers;
Become P&C’s Subject Matter Expert (SME) in the management and updating of consent records within UK Power Networks Legacy and New Property/Payment Management Systems as well as Document Management System (Alfresco);
Provide internal and external Customers with copy consent documentation, within agreed service level targets, and be proficient and competent in the navigation and/or interpretation of such consent;
Be professional and courteous when dealing with internal and external customers on all communication medias and manage customer enquiries efficiently and to target;
Provide all necessary technical support to digitise UK Power Networks consent records, extract key consent information from documents and tie to existing engineering, geographical, customer and payment records. Be competent and accurate in following a GIS based process that would enable a Land Registry Overlay to be incorporated onto UK Power Networks existing mapping system;
Active participation in Individual Performance Review sessions with your Line Manager;
Attendance at team days and monthly Face2Face briefings;
Active participation in the team Safety, Health and Environment Action Plan;
Be required to undertake a ‘Storm Role’ during a System Emergency
Knowledge, Skills, Qualifications and Experience:
Confident and effective communicator with excellent customer orientation and will provide excellent customer service in dealing with customers and grantors in the resolution of queries and complaints;
Detailed technical knowledge of all UK Power Networks Mapping and Consent/Property databases as well as, specifically for LPN, the use of Power On and GeoView;
Have a detailed understanding of the claims culture and processes associated with their management;
Good Knowledge and experience within the Property and Consents Department;
Good PC literacy with the ability to learn and use a variety of systems, including Microsoft Office and SAP and Alfresco;
Awareness of the section’s business, environmental, safety, financial and regulatory obligations and a working knowledge of the legal aspects of operational property and wayleaves management is required;
To build and develop relationships with key stakeholders in the electricity utility industry, including government, environmental, statutory authorities and business departments and agencies;
You will be a self motivating team worker with the ability to work in a pressured environment as part of a highly focused team with the drive and ability to work co-operatively with others to achieve shared goals;
You will also possess the ability to work on your own initiative, problem solve and have a flexible attitude to work
Measures of Success
Recognised as proactively supporting Company objectives and ambitions.
To achieve all Safety Plan and Balanced Scorecard Key Performance Indicators to target.
To meet all Individual Performance Review targets.
The provision of accurate and timely information.
To meet Regulatory, Company and Team standards.
Delivery Excellent Customer Service
Nature and Scope
Reporting to the Property & Consents Business Support Manager, the Technical Support Advisor is responsible for dealing with Internal and External customer enquiries and the more technical statutory enquires, lease/rent reviews and where necessary the acquisition of wayleaves for new equipment.
The role holder will offer guidance and advice on UK Power Networks Position and Policy regarding all Property and Consent issues, and will act as a ‘point of reference’ to junior members within the Property & Consents
Health & Safety Responsibilities
Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.
Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.
Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used.
If in doubt ask!
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.