Job Description

Client Care Advisor – Part time

Vets4Pets Taunton

If you enjoy providing great service and working in a team, we have just the opportunity for you at Vets4Pets Taunton.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This role is an average of 21.08 hours per week, working between the hours of 9.00am and 7.00pm Monday to Friday and will also involve 1 in 3 weekends working 9.00am until 5.00pm Saturday and 10.30am until 4.00pm on Sunday.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Job Type: Part-time
Part-time hours: 21.08 per week

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

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