Customer Service Advisor

Sheffield - Hybrid

Three days in the office, two working from home

8:30am to 5pm

£20,319

Duties

• Work in a varied and fast-paced environment to deliver prompt, accurate responses to all customer enquiries to enhance the customer journey.
• Dealing with incoming calls in an effective manner
• Diary Management and logistical coordination of clinical appointments to achieve service level agreements and to support the clinical service delivery across the organisation footprint and network of third-party providers.
• Managing Health surveillance recall programmes.
• Maintaining and updating personal sensitive information - in line with current GDPR
• Work to the agreed Policies and Procedures for Health Surveillance & Customer service.
• Dispatch occupational health reports
• Act as the initial point of escalation for all stakeholders across multiple locations. Escalate service level issues to Line Managers when appropriate
• Work individually and collaboratively with all clients to ensure that all aspects of the contracts operational commitments are met
• Assist with induction and training of new employees
• Attend meetings and training sessions as required

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Craig Bramhall