Job Description

Customer Service Advisor

Location: Glasgow, UK
Contract: Full Time, Permanent Position

Start Date: April

Salary

• Pay advance for new starts
• Three weeks of training and four weeks of mentorship and support
• Enhanced Maternity and Paternity Pay
• High street discounts and gym membership discounts
• Start with 28 days holiday per year—5 days more than most advisor jobs in the area!
• Access to our unique self-development programme: be mentored, supported and coached into your role, with the opportunity to promote up
• Dress-down and relaxed work environment
• Refer a friend and you’ll get £500

Role details

We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents, customer service representatives, or people who have worked in a client-facing role, such as banking. Some of our shifts feature answering live chats as well as taking inbound and outbound calls.

In this role you will handle customers within one of the following business streams:

• Energy
• Life Insurance
• Auto insurance
• Broadband/Mobile
• Financial Services
• Healthcare
• Charity

You will receive full paid training on our systems, products, and call handling.

Requirements

• Min of 12 months contact centre experience ideally in Insurance or Financial Services
• Willingness to work in an office-based environment
• Great people skills and team working ethic
• Computer literacy is a plus
• Must be able to pass credit check

Responsibilities

As the UK’s largest independent outsourcing company we create opportunities for development and progression throughout our business. We offer an industry leading salary and benefits package, with a Real Living Wage salary and enhanced Maternity and Paternity provision, paid sick leave, up to 35 days holiday, a well-developed recognition programme, and loyalty awards for tenure.

Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.

Benefits

Benefits

• Pay Advance
• Referral programme
• Sick Pay
• Maternity Pay
• Employee Assistance Programme
• Cycle to work scheme
• Employee Discount
• Store Discounts

Next steps

Feel ready to jump in? Click Apply Now

Job Types: Full-time, Permanent

Salary: £20,592.00 per year

Benefits:

• Cycle to work scheme
• Employee discount
• Referral programme
• Sick pay

Work Location: One location

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