Contact Centre Customer Service Advisor
Location: Dundee
Salary: £12.31 per hour
Hours: Full time 37.5 hours
Pattern: Monday - Sunday, 07.00am - 21.00pm. You'll work 5 from 7 days
Contract: Temp Ongoing
Potential to become Hybrid after 15 weeks of training, 3 days in office and 2 days at home.
Start Date: 9th May

Training will be 3 weeks.

First point of contact for customers be that when they contact you or when you reach out to them. This could be through various channels including voice, chat, digital channels etc.

Solving customers issues quickly and efficiently, keeping your customer in the know with live updates and keeping your promises.

This is a multiskilled role where you will support our customers who need help with an order, a billing issue, a fault across multiple products ranging from traditional pstn and broadband products, mobile or future products.

You will have full ownership of your customers journey processes, diagnostics and validate customers, then work through your customers issue following those processes to ensure that you're taking the correct action and in a timely manner.

Skills

• Excellent Customer Service
• Strong listening skills
• Knowledgeable
• IT Literate
• Coaching
• Tenacious & resilient
• Problem Solving
• Organisation

Rewards & Benefits:

• Competitive pay rates/Pay progression- £12.31 per hour
• Overtime opportunities
• Full paid training
• Ongoing coaching and in role training
• Instant access to Blue Arrow training portal
• Auto enrolment in pension scheme
• 28 days paid holiday

Application Requirements:

• Proof of Right to work - Passport, Share code or Birth Certificate
• Proof of Address dated in last 3 month - Utility Bill
• Proof of National Insurance - NI Card, payslip or P60/P45
• 2 Years referencing details (Blue Arrow will apply for these)
• DBS (processed by Blue Arrow- External DBS not accepted)

So, if you're looking for exciting and fast paced Contact Centre Customer Service Advisor role, at one of the UK's largest and trusted household names, then apply today!