Radiology In-Patient Flow Coordinator Job at Nottingham University Hospitals NHS Trust, Nottingham

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Job Description

Band 3

Main area
Radiology
Grade
Band 3
Contract
Secondment: 12 months (Monday to Sunday)
Hours
Full time - 4 sessions per week (8am - 19.00 pm Monday to Thursday and 8-19.30 Friday to Sunday working 4 days on and then 4 days off on a rotation to cover a 7 day a week service)
Job ref
164-4918786-A
Site
Nottingham University Hospital
Town
Nottingham
Salary
£21,730 - £23,177 per annum
Salary period
Yearly
Closing
03/05/2023 23:59

Job overview

An exciting job role has been created to become an integral member of the Radiology Team. The post holder will be expected to coordinate ED and inpatients radiology referrals and to manage the Virtual ward referrals for Radiology They will work in collaboration with the Radiologists, Radiographers, organising patient flow within Radiology to ensure timely access and resolution of queries which may affect patient flow across the whole department. They will work on a rotation to provide service cover across 7 days. Hours of work will be 8am to 7pm Mon to Thurs, 8am to 7:30pm Fri - Sun working 4 days on and 4 days off. Your working hours will balance across a 4 week period. The role is based in MRI on A floor.

Main duties of the job

To assist in the efficient running of the Radiology Department by liaising with wards/ ED/theatres and porters to ensure patients arrive in a timely manner and are correctly prepared for imaging. The post holder will support the Radiographer team leader and Radiology registrars by performing non-clinical tasks which will release radiographer and registrar time to support scanning and reporting of the patients.

They will take actions to avoid delays such as contacting wards to establish patient status and readiness for the scan, explaining what is required.

A proactive approach is required to pre-empt delays where possible by using their knowledge and understanding of Radiology as well as the Virtual Ward pathway and hospital systems such as CRIS/Medway and Nerve Centre in order to monitor the patient flow and identify issues.

Working for our organisation

We have an important contribution to make to life in Nottingham and the wider region and we take this responsibility seriously. With 15,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. We have a budget of just under £1billion, 90 wards and 1,700 beds across three main sites: QMC, City Hospital and Ropewalk House. We deliver district general services to 2.5m residents of Nottingham, Nottinghamshire and its surrounding communities. Our specialist services allows us to deliver care to 4.5m people from across the East Midlands and nationally for a handful of services.

We have a national and international reputation for many of our specialist services, including stroke, renal, neurosciences, cancer services and trauma.

We play a vital role in the education and training of doctors, nurses and other healthcare professionals.

Detailed job description and main responsibilities

To have an overall understanding of what patients are waiting for and proactively address delays by liaising with the relevant referring ward/area.

Have an awareness of capacity within each area to ensure patient flow in each area is as smooth as possible and reduce situations of patient build-up and conversely poor utilisation of the scanner.

Take responsibility for answering hospital calls regarding in-patients to a central Radiology number including calls from referring clinicians and give proactive advice, problem solving and escalating as appropriate. This will include re-organisation of existing workload on a frequent basis in response to queries received from consultants, registrars and external clients.

Answer all queries regarding scan times and results availabilities for all in-patients attending Radiology.

Liaise with wards to discuss patient preparation for scan and ascertain as to whether the patient is ready and alert any issues which may affect patient flow to the Senior radiographer in the relevant modality.

Place patients onto Nerve Centre portering and contact the porters to discuss any patients that do not attend within 30 minutes of requested time. Escalate to site matron/Radiology Bronze contact as necessary.

Communicate rejections of radiology requests to the wards, entering also on Nerve Centre.

Gather any additional information required by the Radiology Team to enable good patient flow and effective utilisation of key scanning equipment.

Assist with the management of patient pathways by giving clinicians relevant information to enable pathway progress.

Person specification

Qualifications

Essential criteria

  • 5 GCSEs or equivalent grade C and above

Desirable criteria

  • NVQ3 Adminstration related subject

Qualifications

Essential criteria

  • NVQ level 2 in administration related subject

Experience

Essential criteria

  • Has had patient centred administration experience

Desirable criteria

  • Shows experience of managing own workload

Experience

Essential criteria

  • Excellent customer and communication skills
  • Can work in a pressured environment

Communication and relationship skills

Essential criteria

  • Excellent telephone manner
  • Demonstrates good teamwork
  • Clear listening, written and oral communication skills

Analytical

Essential criteria

  • Understanding importance of instruction and written procedures

Organisational

Essential criteria

  • Able to coordinate work load
  • Knows how to prioritise

___________________________________________________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.

Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

  • Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
  • Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.

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