Here at Fresh we are excited to be recruiting for a Resident Manager for Benedict’s Gate. Our student accommodation is perfectly placed in Norwich, with the city centre only a stones throw away! Featuring a games area, gym, café and courtyard, there’s everything needed to ensure the best student living experience.

This exciting position offers full time hours working Monday to Friday between the hours of 8am to 6pm, where you’ll be working in an exciting, collaborative, people-first environment.

If you’re looking for a fun and friendly place to work where we value our students, and they value us right back, an environment where you’ll receive excellent training and mentoring - keep on reading!

As a Resident Manager you’ll be responsible for management of the residents at the building, ensuring a safe, fun place to live as well as working towards set KPIs to ensure levels of occupancy for the building. As with all the members of our accommodation teams, our Resident Managers are responsible for delivering a 5* service to our customers. Key responsibilities of the role include:

• Working closely with the General Manager to motivate and support fresh colleagues.
• Support the General Manager and wider operational team in the planning and forecasting on the occupancy and sales plans.
• Managing the organisation of internal and external events for prospective and current residents.
• Induct new fresh employees to their roles and be a point of escalation for employees dealing with enquiries about health & safety, building maintenance, invoicing, and sales.
• Manage the process for undertaking viewings with potential residents.
• Responsible for compiling reports and managing administrative processes within the building ensure customer data held is up to date and managed within GDPR guidelines.
• Responsible for administering the process of receiving payments, including managing and chasing rent arrears.
• Deputise for the General Manager in their absence.

The position offers the opportunity to balance the operational aspects of the role with the chance to create a social and fun atmosphere to build an environment where students want to live and work.

About you

We’re looking for a people person who has a strong, and genuine passion for creating an incredible environment for our residents to live in. You’ll need the energy and drive to succeed and develop your career within a fast-growing industry. Experience in people management and development is an essential of this role as is the ability to be adaptable in your communication style dependant on the audience. Due to the nature of this role, you’ll need strong administration skills with excellent organisational skills and be detail orientated.

About fresh:

Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.

Fresh can offer you an exciting, collaborative, people-first environment where you can build your own career in a fast-growing industry.

We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in!

Why work for fresh?

In return for your hard work and dedication, we can offer you some extensive benefits which include 25 days annual leave plus bank holidays, a range of benefits including exclusive shopping discounts, healthcare cashback scheme and a contributory pension scheme.