Job Description

Service Support Administrator - based on site in Richmond, Surrey. Working 9am - 5.30pm Monday - Friday. up to circa 24k - training & career progression

Established, fast-growing company - the Service Support Administrator is an integral part of the company. You will enjoy working as part of a small, friendly, collaborative team in offices in Richmond. You will be given excellent training and an opportunity to progress as the company continues to grow.

The company are specialists in indoor environment solutions (ventilation and air conditioning) offering design, installation, and maintenance of their systems.

The role of Service Support Administrator is a varied and interesting role in a busy office with lots of customer liaison and a variety of administrative duties. Some of the key duties include:

• Answering incoming calls from customers and log details accurately into the system
• Managing the service enquiries inbox and transferring leads onto the system accurately
• Qualifying all service and maintenance leads/enquiries via email or telephone call with customer
• Creating quotations and sending to the customer including managing block customer bookings
• Identify upsell options and multiple service booking opportunities

Qualities and experience needed to be successful in the role of Service Support Administrator

• Telephone confidence is a must. This role has a lot of phone liaison with customers every single day.
• Organisation and accuracy are also absolutely key as is the ability to handle several dozen incoming requests daily. Planning and multi-tasking skills are essential. You must thrive in a process driven environment but be flexible at the same time!
• You will need to demonstrate a passion for providing excellent Customer Service, going above and beyond expectations and developing professional working relationships with clients and your team.

Gemma Graham

BUSINESS MANAGER

E: Gemma@harrisjones.co.uk

T: 020 8332 2622

www.harrisjones.co.uk

1a Sheen Road, Richmond, Surrey, TW9 1AD

This transmission is confidential and must not be used or disclosed by anyone other than the intended recipient. Harris Jones Recruitment cannot accept any responsibility for any use or misuse of the transmission by anyone.

Job Types: Full-time, Permanent

Salary: £22,000.00-£26,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Richmond upon Thames: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Similar Jobs