Within the H&M Group, Logistics is responsible to make our fashion flow in a sustainable, qualitative and efficient way. We put the customer in focus and our job is about fulfilling the customer promise, creating a great online and in-store shopping experience.

In Autumn 2019 we open the H&M Group’s first OMNI (online and store) Logistics Centre in Milton Keynes (+- 73,000 m²). The Logistics Centre employs over 1000 ambitious, committed and motivated colleagues who share our values and take responsibility for all daily distribution and Logistics operations for the UK/IE online and over 250 stores.

As IT support for logistics, you are responsible for troubleshooting and fixing technical and user problems related to the installation of products/services and updating installation documentation. The position requires coordination with vendors and internal staff, analytical skills, a holistic approach to problem-solving, multitasking ability, and knowledge of physical data room/centre architecture and components.

Responsibilities

• Serve as the link between Product/Service Teams or centrally located e.g. Service Desk and the local site where tech products/services are installed and used.
• Installing, configuring, and upgrading tech products and equipment
• Troubleshooting, diagnosing, and fixing a range of technical and/or user problems related to the site where the products/services are installed
• Create and update documentation about installations
• Report to and communicate with the order of the assignment about status
• Ensure that configuration and asset information are correct
• Provide feedback to Product/Service owner about possible improvements
• Configure and hand out office equipment
• Keep configuration and asset information up to date

Competencies

• Ability to coordinate with vendors and internal staff
• Strong analytical skills
• Have a holistic approach and a will to solve issues by finding and fixing the root cause
• Ability to multi-task and handle different situations/and people in parallel
• Ability to travel to other sites within the area
• Great technical interest and a will and ability to constantly learn about new technology
• Case notes and error logs
• ITSM (Service Now)
• Hardware & Software Diagnosis Support
• Troubleshooting
• Basic ITIL and tool administration and reporting (preferable Service Now)
• Knowledge about physical data room/center architecture and different components such as network routing and switching, UPS, servers, and backup/storage solutions.

This role is office based

GROWING WITH H&M

At H&M, there are no set career paths. You will find continuous learning opportunities, and colleagues who will encourage and support your growth in whatever path you choose to explore. At H&M, you will have the chance to explore a wide variety of potential roles. We are a destination for curious minds and the more curious you are, the better!

Take on big challenges & discover how they make you grow!

BENEFITS

At H&M, we care about our employees, and it is important you feel appreciated. The well-being of our teams is the key to our success and in practice, this means that our employees all over the world receive great benefits. Check them out here!

Here’s your chance for a career with endless opportunities, interested?