About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!
As a Solutions Architect, you are part of the Global Services organisation, working with our Sales teams to scope services and support engagements for new and existing customers. You are a trusted product expert that works very closely with the client to understand their specific requirements. You assess how each project should be delivered and align the customer with the appropriate services.
- Proactively engage with Sales and Client Success while being an advocate for our Clients and delivery teams
- Work directly with Account Directors and Account Executives to ensure that the correct services and support packages are presented to meet our Clients’ needs
- Enable your assigned Sales team by coaching them on new service and support packages
- Cultivate and maintain a deep understanding of Bazaarvoice SaaS offering implementations through continuous research and collaboration with delivery teams
- Determine scope of work based on solution requirements with both Client business and technical stakeholders
- Create tailored Statements of Work (SOW) detailing services activities, resourcing requirements, deliverables, timing, and budgeted hours
- Determine services pricing based on level of effort
- Confidently sell services and support packages to Clients
- Collaborate with Services leadership by accurately forecasting and projecting expected services bookings at a regular cadence
- Manage and properly set expectations with both internal and Client stakeholders
- Has five plus years in a Client facing role at a software/SaaS company, Previous software presales, consulting (preferred)
- Has experience selling enterprise software
- Communicates effectively with exemplary written, verbal and presentation skills
- Quickly solves complex problems in creative and repeatable ways
- Is able to work autonomously, but remains accountable to themselves, their team, and the greater organisation at which they work
- Has familiarity with Enterprise tech stacks and has previous experience with APIs, complex databases, SDKs, and other industry specific technologies
- Drives accountability with others
- Thrives in a world where change occurs quickly and sometimes with little warning
- Is proficient with CRM systems (Salesforce, JIRA, Tableau)
Nice to haves:- Experience scoping professional services for SaaS implementations
- Experience selling Professional Services and Support packages
- Experience generating or executing SOWs
- Experience in the software/ e-commerce industry
- Ability to communicate well with developers about HTML, CSS, XML, and other Web technologies
- An analytical mind
- Entrepreneurial minded individual that loves to bring feedback to internal products and features teams
#LI-Hybrid
#LI-MH1
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.